RETURNS AND EXCHANGES (USA)

We allow domestic returns/exchanges as long as they fall under our return/exchange guidelines. International customers please see below for more information.

You can create your return through our returns portal located on the bottom of Homepage

You will have the option to print out your return label through our returns portal. Please keep in mind, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.

We only accept return/exchange items according to the following guidelines:

• All returns must be postmarked within 30 days of delivery
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• Items with excessive wrinkling are subject to denial
• If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• Exchanges requests can only be made for the same item and color but in different/same sizes
• If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)
• If you are outside of the United States, including Canada, we can only accept returns.

 

 

INTERNATIONAL:

International customers will be responsible for shipping back their return packages at their own cost. 

We do not offer international exchanges at this time.

We only accept return items according to the following guidelines:

• All returns must be postmarked within 30 days of delivery
• Clothing must be returned in original product bags
• Cannot be worn, washed, or put through the dryer
• Cannot have deodorant marks
• Cannot have stains of any kind (makeup/self-tanner, etc.)
• Cannot have human or animal hair
• Cannot have snagging/pilling
• Cannot have abnormal smell (perfume, body odor, etc)
• Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• Items with excessive wrinkling are subject to denial
• If you are returning your entire order, please note that the original shipping costs will not be refunded
• If you are outside of the United States, including Canada, we can only accept returns

Using any courier of your choice, please ship return item(s) to:

The GAINZ Apparel

 

17949 Main Street
P.O Box #421

Dumfries, VA 22026

 

Please make sure your name and order number is somewhere in or on the package.

Also, on a note inside the package, please let us know you're returning them for a refund. Most customers write this on the packing slip. Once your return is processed by our return department, you'll receive an email confirmation. The refund will then take 1-10 business days to show on your end. If the refund takes longer than 1-10 business days, please contact your financial institution for further assistance.